This Privacy Policy explains what personal information piso789 collects when you register and play, how that information is used to deliver our services in the Philippines, and what rights you have over your own data. We are committed to keeping your details secure and using them only for the purposes described here.
This policy applies to all registered players accessing piso789 from the Philippines. Last reviewed: 2025.
When you register for an account on piso789, we collect the personal details you submit in the registration form, including your full name, date of birth, mobile number, email address, and your preferred payment method details such as your GCash or Maya account number. We also collect any documents you submit for identity verification purposes, such as a government-issued ID or proof of address, which are required under Philippine anti-money laundering regulations and responsible gaming obligations. If you contact our support team through the FAQ or help channels, we retain records of those communications so we can provide consistent assistance and resolve disputes accurately. Information submitted when updating your account profile — including any changes to your contact details or payment preferences — is also stored and linked to your registered account. You are responsible for ensuring that the information you provide is accurate and up to date, and you may request corrections at any time through your account dashboard.
When you access piso789 through your mobile device or browser, we automatically collect technical information including your IP address, device type, operating system, browser version, and the pages or game sessions you visit within the platform. Session data such as login timestamps, session duration, betting activity, and in-game actions are recorded to support account security, detect fraud, and ensure the integrity of sports and casino-style game outcomes. We use cookies and similar tracking technologies to keep you logged in between sessions, remember your display preferences, and analyse how players in the Philippines navigate and use the platform. This usage data helps us improve the mobile experience, identify technical issues, and determine which features — such as the rewards programme or new game releases — are most valued by our players. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect core platform functionality such as staying logged in.
To process deposits and withdrawals in Philippine pesos through GCash, Maya, BDO, BPI, and other supported payment channels, we collect and process transaction records including the amount, timestamp, payment method reference, and account identifier associated with each transaction. We do not store full bank card numbers or complete mobile banking credentials on our servers; payment processing is handled through secure integrations with licensed payment processors operating in the Philippines. Transaction history is retained for a minimum period required by Philippine financial regulations and our operating licence conditions, even if you later close your account. This data is used solely for processing your payments, resolving transaction disputes, generating your account statement, and complying with financial reporting obligations. If a transaction is flagged for review under our anti-fraud or anti-money laundering procedures, additional documentation may be requested and the related data will be retained for the duration of that review.
The personal data collected by piso789 is used primarily to create and maintain your player account, verify your identity, process your deposits and withdrawals, and deliver the sports betting and casino-style entertainment services you have registered for. We use your data to enforce the platform's responsible gaming policies, including applying deposit limits, session reminders, and self-exclusion measures where they have been requested or are required under our licence conditions. Your contact details are used to send you transactional communications such as account verification messages, withdrawal confirmations, and security alerts — these communications are necessary for operating your account and cannot be opted out of while your account remains active. Where you have consented, we may also send you information about promotions, new games, and rewards programme updates; you can withdraw this consent at any time through your account notification settings. We analyse aggregated, anonymised usage data to improve the platform experience, identify popular sports markets and game categories among Filipino players, and optimise our mobile interface for devices commonly used in the Philippines.
piso789 does not sell your personal data to any third party, and we do not share it for marketing purposes with outside organisations. We share data only with service providers who assist us in operating the platform — such as payment processors, identity verification services, fraud detection providers, and cloud infrastructure partners — and only to the extent necessary for those providers to perform their contracted functions. All third-party processors who handle personal data on our behalf are contractually required to protect that data in accordance with standards consistent with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We may also disclose your information to regulatory bodies, law enforcement, or government agencies when required to do so by applicable Philippine law, court order, or our licence obligations, without prior notice to you where the law permits or requires such non-disclosure. In the event of a corporate restructuring or change of ownership of the piso789 platform, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
We apply industry-standard technical and organisational security measures to protect the personal data we hold, including encryption of data in transit using TLS protocols, restricted access controls so that only authorised personnel can access personal data, and regular security assessments of our systems and infrastructure. Passwords are stored in hashed form and are never accessible in plain text by platform staff. Account access is protected by secure session management, and suspicious login attempts trigger automatic security reviews and may result in a temporary account hold pending verification. Despite these measures, no digital system can guarantee absolute security, and you are responsible for keeping your own account credentials confidential and for logging out of shared devices after each session. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, you should contact the support team immediately through the FAQ page for assistance.
We retain your personal data for as long as your account remains active and for a further period after account closure as required by Philippine financial regulations, anti-money laundering obligations, and our gaming licence conditions — typically a minimum of five years for transaction and identity records. Data collected for responsible gaming purposes, such as self-exclusion records, may be retained for longer periods to prevent circumvention of those measures. Where data is no longer required for any legal, regulatory, or operational purpose, we securely delete or anonymise it so that it can no longer be linked to your identity. You may request early deletion of specific data categories by contacting our support team, but we may be unable to comply where retention is required by law or is necessary to defend against a pending legal claim. Anonymised and aggregated analytics data derived from your usage may be retained indefinitely as it cannot be used to identify you individually.
As a data subject under Republic Act 10173 (the Data Privacy Act of 2012), you have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access the personal data we hold about you, to request corrections of inaccurate information, and to object to or withdraw consent for processing activities that are based solely on your consent rather than on a legal or contractual obligation. You have the right to request erasure of your data subject to the retention requirements described above, and to data portability for data you have provided to us in a structured, machine-readable format where technically feasible. To exercise any of these rights, please contact our support team using the details available on the FAQ page; we will respond within the timeframe required by applicable Philippine law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
piso789 may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements under Philippine law, or updates to the platform's features and services. The date of the most recent review is noted at the top of this page, and we encourage you to check back periodically so you are always aware of how your data is being handled. Where changes are material — for example, a new category of data collection or a new third-party data sharing arrangement — we will endeavour to notify you through in-platform messaging or to your registered email address before the changes take effect. Continued use of the piso789 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have questions about any aspect of this policy or how a specific change affects your account, please visit the FAQ page for guidance and contact options.
If you have any concerns about how piso789 handles your personal information, or if you simply want to explore what the platform has to offer Filipino players, we are here to help. You can review our full Terms and Conditions, check our Responsible Gaming page, or create your free account today and enjoy sports betting and casino-style entertainment on your mobile in the Philippines.